Intelligent Robotic Process Automation Summit

IPA is like the High School stage in an organization's Digital transformation journey. Just like in our careers we would normally plan with the end in mind, it is extremely important for an organization to have an endgame in sight. While automation tools (RPA) as we knew earlier are converging as holistic platforms by including state of the art technologies and we know the world is moving towards large scale digitization, Couple of questions I always hear:
What if IPA fails?
We keep hearing about RPA not having a 100% strike rate for Business Impact!
We will attempt to answer these specific questions today From the years of experience from physical coding to driving largescale DT programs across industries and speaking with other peers in the industry, I have identified some key ingredients that deliver an effective and successful implementation of IPA - a.k.a – VCPEG encapsulated in CV
The successful implementation of the VCPEG-CV framework ensures that any IPA implementation is a success in any industry
If all of us reflect to our individual learnings, we will realize that all of them fall in the VCPEG framework

Speaker’s Bio:

Nikhilesh is a visionary, entrepreneurial-minded “digital age” leader with over 20 years of experience in strategic Operations & digital transformation in Fortune 500 companies across Hospitality, Consumer goods, Retail, Insurance and Automotive sectors. Using his unique skill sets of business process knowledge, technology knowledge, Lean Six Sigma knowledge and his approach of design thinking, he provides a starkly different and holistic perspective to solutions for the challenges faced. Nikhilesh is a core believer in the concept of effectively using technology for the betterment of humanity and believes we are lacking in progression because we consider technology only as a Science and not also as an Art.

1. What are the success factors for business transformation changes
2. How organizations can overcome challenges associated with technology changes
3. Evidence of proper change management practices and the value it
brings to business transformation initiatives
4. Lessons learned and key take aways

Most enterprises are moving towards the Digital-First agendas and want to reimagine their traditional or legacy Business models with digital innovation. However, if the implementation, adoption and scalability of Intelligent Automation is not strategized effectively, it can eventually lead to low ROI. The key to successful IPA implementation is to:
a)Ensure leadership alignment. IPA should be a strategic priority
b) Develop a near term and long term Strategy and Roadmap
c) Establish the Operating Model that is fed with a rich automation pipeline
d) Ensure strong Business-IT Alignment
e) Focus on Governance and Organizational Change Management

Speaker’s Bio:

Dew Kher is an Associate Director at Cognizant Digital Consulting who works with Senior Executives across Business and IT to use Digital innovation in driving growth, optimization, customer excellence and competitive advantage for enterprises. After spending more than a decade in leading consulting engagements to drive digital business agendas for multi-billion dollar brands and start-ups, Dew knows the challenges that organizations face and the best practices to overcome them, or avoid the common pitfalls.

Every organization, small or big, wants to implement RPA. Exactly like 20years back when every organization wanted to have a .COM. In my experience from dealing with a complex RPA implementation program since last 2years for a specialty insurer is, the most crucial time is before embarking the journey, the strategy and decisions you make there determines the success of the journey to a large extent. Well, many tend to ignore that simple parable and realize it much later, after spending time, money and getting a lot of frustration in return. And that’s irrespective of the technology and project plan you choose. And this is an experience I am going through. While I talk about strategy’s key role in RPA implementation outcome, another crucial clog in the wheel is AI. We will see how subtle differences make AI stand out from RPA; and what impacts it could make.

Speaker Bio

Aro has over 15years of success in portfolio and program management of IT services within insurance, financial services and healthcare domains with focus on digital transformation. Excel at RPA solution design, product inpmemettaion, large portfolio management and business delivery strategies. He is an AI/ML enthusiast and loves to shares experience in groups of similar interest in Toronto

After an organization decides to take a deep dive into the alluring world of RPA, there are number of challenges which the company faces not just in areas of technology but most importantly around People & Process, my topic revolves around strategies to help set up a evolving governance model for RPA & how to overcome barriers over organization mindset to help deliver your first successful RPA use case.

An experienced Technology leader in digital transformation, Ajay has worked across financial & insurance domain in both large & mid size companies to lead digital transformation & intelligent process automation efforts. With leading enterprise wide technology changes as his core skill, he has help build innovative solutions helping companies in their digital transformation journey. He has a successful track record of service and delivery of Products with a strong emphasis in leveraging Data Management and Process Automation. As a Product owner at TCF Bank in US, he was primarily responsible for developing an overall governance strategy & the IT implementation path for RPA. Currently, he is leading the Data Integration & process automation strategy for Generali Global Health in Toronto to develop next generation solutions for their core insurance processes

The first step of successful automation implementation is change of mindset and have people involved into change who are going to be impacted by the change. The biggest barrier organizations face is how to steer everyone towards change especially when it is automation as it bring with it, the fear of losing the job. My topic involve around taking internal automation initiatives instead of external, show benefits of being digital inside to employees so that they see merit in automation and more receptive of idea. The best question is ask everyone is Do you think you are more skilled than what you do ? Then why not get rid of it with help of Automation and move up the value chain. It’s all about motivation, change management, setting up digital inside examples, take incremental approach and believing that everything is possible.  The key drives of any internal automation initiative are tools experts, process experts, users, business leader and development team all working with Agile mindset. (I can share a case study about automation in operations without naming the organization)

Ravi Sapra has 20years of experience in Service Operations and Service Management transforming operations of many large organisations worldwide. During his career he has successfully lead many global transformation initiatives for business excellence, operational efficiency, customer experience and most recently with process automation.

The presentation will focus on some of the major reasons behind various forms of friction which can be categorized as follows –
• Resistance to Change,
• Unclear division of Roles between the CoE and IT,
• Provision of robust IT infrastructure and knowledgeable team to facilitate RPA implementation,
• Difference in opinions on choosing the right software.

The presentation will include examples that can be commonly experienced by organizations trying to deploy RPA projects and conclude with some tips and best practices that can help minimize the friction. Discussing how management can help create synergy between the two.

Speaker's Bio

Pradeep has established a global Robotic Process Automation (RPA) Company working on the skill development and consulting in this RPA area in Canada, India and USA. This company is establishing a Center of Excellence in RPA and Emerging Technologies. It is also establishing an incubation center for the technology usage.

Pradeep Srivastava has a Bachelors and Masters degree in Engineering from IIT Kanpur. He has been in software field right after that and has experience in Software industry for more than 30 years as Director, CEO and General Manager. He has setup software department and software consultancy organization in India and Canada. He has worked in ERP area using SAP and Baan, Software Development and E-Learning business in Canada for the last 18 years. He is also a visiting faculty to Institutes in India and Canada.

He had developeda software services organization as it's head for Raymond Limited, developed an e-business organization, set up an e-learning enterprise and has participated in setting up of several other new businesses.