Robotic Process Automation (RPA) technology is the next frontier for businesses looking to streamline processes, increase productivity and ultimately improve the bottom-line.
RPA typically uses artificial intelligence to handle repetitive, rules-based, back-office tasks. And the market is about to experience a period of "explosive" growth.
The RPA market grew 64 percent to $200 million last year and is expected to grow 70 to 90 percent by 2018 because successful pilot projects are inspiring buyer confidence in the technology, the consulting and research firm reports.
However, there are some barriers to adoption, such as IT departments concerned about data security and loss of control. Plus, replacing staff with robots in some sectors, such as government, could become a political minefield.
Join us at RPA Summit in September to hear from subject matter experts currently evaluating RPA for their businesses in areas such as Finance, Procurement, HR, Outsourcing, Automation, etc.
Customer support is the major aspect of any growing or grown up businesses. Most of the customers expects a quick solution to their problems. Customer support personnel shall need to work round the clock to answer and resolve the customer problems. Resolving technical issues for a non-technical support personnel is going to be very tough. When a complex issue reported, it is necessary to get a human to be involved and the solution to those problem may delay which impacts the business reputation. Most of the times, customer expects instant answers and solutions via email or a chat. RPA helps customer support personnel by automating their back office processes (Technical or non-technical) and improve customer service.
I am going to talk on the above subject line, with various examples and Use cases how RPA helps to automate the Customer Support through omni channel.
I have 20 Years of experience in software design and development with Complete SDLC experience and have successfully completed and deployed more than 100 products. I am expert in Microsoft .NET technologies with C# and SQL Server. Having more than 5 years of experience in RPA product implementation and Architecting the RPA products.
Rich exposure to industry projects and public presentations. Committed team player with strong abilities to manage work groups and foster productivity.
Having extensive knowledge on Financial, Banking, Education, Hospitality and Healthcare domains.
Having tendering experience and as of now I have prepared RFP document for about 5 Major projects in Malaysia worth average RM 5 MIL and 2 projects are awarded.
The RPA Conferences features insightful talks by recognized thought-leaders addressing the actual developments and trends in RPA. Discussions and presentations by a variety of speakers at a series of past and upcoming events elucidate solution based details that will help you face RPA challenges with confidence. You will find a mix of speakers from diverse organizations sharing their real experiences and expert insights with the event participants.
Use this opportunity to improve the visibility of your organization Instant Sponsorship : Avail instant sponsorship at just USD 2000 Instant Sponsorship Includes : Branding of your company as Bronze Sponsor - Company's Logo on the event page with cross link to your website.
One Speaking Slot (45 min -non sales talk).
10% discount on registration fee for any delegate from your organization.
Full day attendance at the event with lunch.
1 x Roll up stand / Brochure distribution at the event.
Online Interview post of your company's senior executive at our media portal
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Instant Sponsorship :
Avail instant sponsorship at just USD 2000
Instant Sponsorship Includes :
Branding of your company as Bronze Sponsor - Company's Logo on the event page with cross link to your website.