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Rudolph is a leading expert on treasury technology with in-depth knowledge of best practice treasury setup, treasury outsourcing models, as well as the integration with banks, ERP systems and other financial institutions. He has been involved in Treasury Management System projects for the past 12 years and has completed more than 60 treasury implementations across Southern Africa, Europe and the Middle East.
As Head of Treasury Technology at TreasuryONE, Rudolph heads up the RPA program for TreasuryONE internally and consults to various listed companies on best practise implementation of RPA in their finance and treasury processes.

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Heading: Taking RPA to the next level with human experience at its core>
As Intelligent Automation (IA) practitioners, we often face the challenge of taking a single use-case of IA success to the next level of enterprise-wide implementation. This challenge is compounded when automated processes are implemented without consideration for the user experience. These invariably result in "failures" that further reduce enterprise motivation to adopt IA. Overcoming this challenge is business critical as the value of IA is only realised when it is adopted and scaled at the enterprise level.
There is thus a need to amalgamate the customer experience mindset with IA to enable meaningful digital and automated experiences and processes. We call this Automation with Experience. To achieve this, we need a tailor-fit enterprise automation approach that identifies the right IA toolset for the organisation, a focus on internal capability building so that the IA skill set is internalised, as well as a framework to use IA to augment existing processes or create brand new experiences.
People are the most important component in taking IA to the next level. Without people or users who have developed confidence in IA and understanding of its capabilities, automation will become yet another silo. Only by putting the human experience at the core of its IA implementation can an organisation truly become an effective Intelligent Enterprise.
Join Ketan Verma at Taking RPA to the next level with human experience at its core, as they discuss how organisations can focus on early training and setting up of Automation teams and Centres of Excellence for Automation that will accelerate the adoption of new technologies.

Speaker Profile

Ketan is a seasoned IT professional with more than 12 years of Industry experience in IT consulting with extensive work in business process automations and digital transformation. He has led large digital and automation programmes with a focus on leveraging digital solutions like Robotic Process Automation, Chatbots, Machine Learning, Power Platform, Azure Services etc. His forte is in helping customers to set up virtual workforce models and architecture while enabling digital processes using cost-effective solutions. Ketan holds a bachelor's degree in Computer Science Engineering and master's degree in Data Analytics from Bits Pilani (India). He is a TOGAF-certified enterprise architect. He likes to travel, explore places and has extra love for forests. He has lived in multiple countries and cherishes different people, their culture and food.

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An alumnus of NIT Bhopal and Warwick Business School, UK , Vivek is presently working as a Digital Transformation Leader at Tech Mahindra. He is leading digital initiatives in Tech Mahindra mostly focusing around Robotic Process Automation and Artificial Intelligence. He is helping customers to solve their business problems as well as innovate their business processes using digital transformation solutions. He also gets involved in Intelligent Automation assessment, planning, governance and execution using appropriate tools and technologies.

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Speaker will cover the following subjects:
1: Brief history of RPA and its relationship with Artificial Intelligence
2: Why RPA is important part of digital journey
3: RPA alternatives beyond big 3 (AA, BP and UiPath)

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Rohit Garg is a Techno-Functional-Banker and started his career with Citibank Corporate and Investment banking. In his current role as Vice President, at RRD, he manages a number of financial services teams. As a speaker he regularly shares his views on the impact of automation on the financial services industry.

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Speaker Profile

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Value has an individual meaning to different sectors but the most complete description that addresses RPA in manufacturing reads as follow. “Throughput is the rate at which the system generates money through sales” (The goal Eliyamu M. Golgard). Throughput has so many colorful variables during the manufacturing processes, but the most undervalued leisure is the gold mine of unstructured data that is imbedded in the infrastructure of the process lines. This unstructured data can be mined and converted to structure data to populate reports to help control the bill of material. During my career I have seen many disconnected interfaces between the traditional ERP systems and the production lines. Hence companies are feeding an unseen hungry monster that devoured raw material during the production process this creates an unease in the back office during mass balance and a tension builds between losses and savings. By adding data lines from the production lines and by interfacing them to the ERP one opens endless possibilities that connects the customers needs in real time by employing bots in the back office. Agility becomes a natural Poka-Yoke that drives continues improvement without effort due to the enhance cognitive tool the ecosystem added to enhance the decision taking processes. It allows the human in the back office to align decisions to enhance make business strategy and profit. At maturity levels machine learning and AI can be added to the ecosystem to deal with the low hanging fruits to reduce turn over times.

Speaker Profile

My experience has been marinated by 25 years of packaging experience in the petrol and chemical manufacturing environment. This has changed my DNA imprints during my personal journey in the production environment. One of my boast rights is an international award that produced fruits during an optimization project that I was part of, and the award was presented under the title of project team of the year. But looking back and acknowledging the swiftness of evolution I must admit change in techniques during lean production is about to meet a facial, nip and tug by injection digitalization.
I have been privileged through my career to experience different cultures that was molded by Japan, Germany, France, Holland and South African production units but during my observations one denominator that oversee customer experience is culture. Culture is engulfed by a complex system with layers created during a natural life cycle indulge form different parts of the world. I don’t need to inform you that the human experience changed because of technology hence real time trend and experience may be artificial or relevant but it is dominating future culture trends. I am a firm advocate that digital transformation and RPA creates an more productive and professional culture without being destructive but building accountability due to the agile nature.

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International key note Speaker, Motivational Speaker.
A certified Master Black Belt, Certified Lean Practitioner, Speaker, Certified Business Process Modelling, Certified coach 5 S, COPQ Practitioner, Certified Examiner & Jury for QIMPRO Convention and Quality Awards, TQM Facilitator for creating continuous Improvement , drive cross functional process thinking, achieve business results through impactful projects, instale relevant creative practices to create sustainable workplace capability and mentor Innovation and Digitization program (Robotics, Artificial Intelligence, Re imagining business initiatives and interventions), drive Net Promotor Survey and Score and work on Customer Database, Digital Solution for customer satisfaction
Now at Insurance leading Customer Service & Business Ops, Quality Management & Process Improvement,Grievance Management and driving Excellence, Innovation, Digitization, Project Management, Business Process Management and creative Workplace Practices with holistic total Quality thinking towards making a World Class Organization.