so Intelligent Robotic Process Automation Summit, Melbourne
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Intelligent Robotic Process Automation (IRPA) technology is the next frontier for businesses looking to streamline processes, increase productivity and ultimately improve the bottom-line.

IPA typically uses artificial intelligence to handle repetitive, rules-based, back-office tasks. And the market is about to experience a period of "explosive" growth.

The IPA/RPA market grew 64 percent to $200 million last year and is expected to grow 70 to 90 percent by 2020 because successful pilot projects are inspiring buyer confidence in the technology, the consulting and research firm reports.

However, there are some barriers to adoption, such as IT departments concerned about data security and loss of control. Plus, replacing staff with robots in some sectors, such as government, could become a political minefield.

Join us at IPA Summit in August to hear from subject matter experts currently evaluating IPA for their businesses in areas such as Finance, Procurement, HR, Outsourcing, Automation, etc.

While Intelligent Robotic Process Automation (IRPA) is often the first tool to garner investment as it leads to quick wins with a lower investment, IPA is only one tool in the automation toolbox, and this event covers the gamut of intelligent automation technologies including cognitive, machine learning, AI, and more.


1.21GWS offers a great variety of training related to emerging technologies like Intelligent Robotic Process Automation, Blockchain, Testing, DevOps, etc. For More Details,



Friday, 16th August, 2019
Topic Abstract

A presentation on the pitfalls and lessons learned about automation and why you shouldn't (or should) do it.

Probir Geoffrey Dutt, Automation Evangelist, IAG
Topic Abstract

The Business Benefits realisation framework we established over the past 18 month, which aimed to improve the effectiveness of technology and project investment against key business objectives.

Peter Jones, Head of Strategy & Operational Excellence, ME Bank
Topic Abstract

The content / abstract (from many years of personal experience as buyer & supplier of technology change programs) would be to look at what I call the 6 C's and the 6 P's.
The 6 C's being - Capability, Capacity, Credentials, Commercials, Connections & Customers
The 6 P's being - Products, Processes & Platforms + People, Priorities & Politics
I would give some conceptual and psychological change management perspectives on the above plus my own personal insights and experience from coaching and working with teams in structuring and moving these programs through (particularly larger enterprise) organisations. The approach I would take is to set up an RPA case example and draw on the roles that people will have in your audience to play out in a small but real way how the 6P's and 6C's typically get experienced - with a focus on the opportunities and impacts of RPA change projects for this audience.

Mark Townley, Executive Advisor | Client Solutions and Sales Excellence - Banking & Financial Services, Cognizant
Topic Abstract

This will cover the operation of automation once implemented anchored around the concept of a Command Centre and the various activities it performs and the value it provides to the organisation as the level of automation scales. It will also include a topic on the implications of managing a combined human and digital workforce for business operations and HR.

David Thurkle, Cognitive Process Automation Practice Lead, IBM
Topic Abstract

While digitization is a buzz word for the telecommunication provider, still it is in the early stages and there are challenges on laying the foundation for RPA Implementation in digitization. Standards and frameworks for RPA are needed to ensure a full 360 degree view of the whole organization and mapping the FTEs.
In this session, I will be talking about how to
• begin the RPA journey for a telecommunication service provider,
• identify the labour intensive processes and customer experience related processes
• use the frameworks eTOM and ITIL for RPA implementation
• how many bots needed for a telecommunication service provider

Speaker profile

Pushparajan Balasubramanian (PB) has 20 years of IT experience and has worked with major telecommunication Service Providers and network vendors. He lives and breathes his passion for Business Analysis, Design, Test Management, Testing Consultancy and Product Modelling. He cares about every quality aspect of new technologies, service operations and processes and their impact on the customer experience.

Pushparajan Balasubramanian (PB), Senior Product Modeller / Senior Business Analyst
Topic Abstract

Process Discovery can prove to be a game changer for Automation. This is because there is a direct correlation between deep process understanding and Automation success. Based on empirical data, Process Discovery drills down to the bits and bytes of business processes, establishing a basis to develop Automation ROI. Join this discussion to take a deep dive on Process Discovery and know how it can strengthen your enterprise Automation strategy.

Speaker profile

Anindya Ghosh

Anindya is an AVP in Infosys for Digital Transformation in FSI, APAC. He has extensive experience in Digital led Business Transformations, driving Innovation and Disruptions. Anindya provides consulting and advisory to senior leaders in: -

1) Business Innovation and Business Model disruptions
2) Customer Experience Simplification
3) Digital, Omni Channel and CRM Strategy
4) Organisational change management to drive new ways of working
5) Simplification strategies for the core and legacy modernisation
6) AI/Analytics/Robotics strategy to drive Automation
7) Digital Business services automation
Anindya has assisted multiple clients in their digital transformation and innovation journey.
Musheer Sahil Rizvi

Musheer leads the Automation and AI practice for the Telecommunication, Utilities and the Education sector for Infosys in ANZ. His enthusiasm and eager interest in Artificial Intelligence (AI) realm, such as Data Analytics, Machine Learning, Neural Networks, Computer Vision, Robotics Process Automation (RPA) have driven various enterprise digital transformation initiatives across organisations in this region. He is passionate about helping people be the best they can be, through empowerment, coaching and positivity.

Anindya Ghosh, AVP, Digital Transformation, Infosys Limited

Musheer Sahil Rizvi, Infosys Limited
Topic Abstract

1. First step is to document the process in detail to understand it perfectly. Make a bullet point list of the steps and decisions that the SME makes during the process.
2. Second step is to sketch out the automated process. Automation usually involves tweaking the original process to produce the same results with a robot.
3. Third step is to split the process into smaller parts. It is also a good idea to automate just one section of the process and check with the SME if the results are as expected.
4. Fourth step is to identify challenges and find workarounds for them.
5. Final step is to test and compare the results with the work of a SME and improve the process further.

Allwyn Corda, Senior Consultant, Mindfields


The IPA Conferences features insightful talks by recognized thought-leaders addressing the actual developments and trends in IPA. Discussions and presentations by a variety of speakers at a series of past and upcoming events elucidate solution based details that will help you face IPA challenges with confidence. You will find a mix of speakers from diverse organizations sharing their real experiences and expert insights with the event participants.

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Group of 3 or more(Early Bird) AUD 340 Till 16th June, 2019
Group of 3 or more(Standard) AUD 390 Till 16th August, 2019
Individual(Early Bird) AUD 520 Till 16th July, 2019
Individual(Standard) AUD 649 Till 16th August,2019

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