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Overview

Robotic process automation (RPA) technology is the next frontier for businesses looking to streamline processes, increase productivity and ultimately improve the bottom-line.

RPA typically uses artificial intelligence to handle repetitive, rules-based, back-office tasks. And the market is about to experience a period of "explosive" growth.

The RPA market grew 64 percent to $200 million last year and is expected to grow 70 to 90 percent by 2018 because successful pilot projects are inspiring buyer confidence in the technology, the consulting and research firm reports.

However, there are some barriers to adoption, such as IT departments concerned about data security and loss of control. Plus, replacing staff with robots in some sectors, such as government, could become a political minefield.

Join us at RPA Summit in August to hear from subject matter experts currently evaluating RPA for their businesses in areas such as Finance, Procurement, HR, Outsourcing, Automation, etc.

Agenda

 

Wednesday, 08 August, 2018
This will be an interactive session where participants will join a table to discuss the round table topic - Robotic Process Automation . Each table has a "Topic Guru" to facilitate the discussion.
Topic Abstract

The reason being is because there are many scaremonger tactics attempting to convince the Industry we should excel and strive to harness the technology, the question to ask is why and where are the recent case studies to prove otherwise why we should?
"Should AI solutions be considered in BPO?" Cases for and against

Speaker Profile

Mr Michael AJ Conroy is an Australian & European Citizen, now residing between the Philippines &Australia for the past 10 years. He is also a former resident of USA, Saudi Arabia, India, &UK/N.Ireland.
Prior to Michael's contracted appointments at Atos EU/PH, King Saud University Saudi Arabia as a Visiting Professor in Business & Entrepreneurship, DuPont Chemicals Sustainable Solutions S.E.A, as Managing Director for APAC & Middle East within the Protection Health & Safety Division, Vice President of BPO Operations Sitel APAC, Mr Conroy was also the Co-Founder and Managing Director of Telebrokers Telecom Pty Ltd Australia, where subsequently after the 2008 Financial Crisis Co-Founded Talk Bpo Inc & currently serves on the Advisory Board as Non-Executive Director. Most recently Mr Conroy was elected as President of IPACC, Irish Philippine Assoc. Chamber of Commerce.
His current duties involve Global Corporate Business Development, Strategic Mgt, Client Liaison Mgt re Various LOB, Campaigns, Hands on Operations, Sales, Customer Service Training and Call Centre fit out andIT design to name a few.
Michael has an extensive 20 years of Strategic Mgt Experience in IT&T &BPO, Business Processing & KPO,and Knowledge processing outsourcing experience in hands on Call Centre Operations Management. His expertise is in customer service management and ranges from IT&T BPO & KPO from, Telecoms, Travel &
Tourism, Airline Reservations, Retail Franchise Telecoms, Insurance, SAN, VoIP, Voice, Data Capture, Loggers,CRM, ERP software, HR, Energy, Finance, Mortgages & Customer Service Sales Training, Protection Health &Safety training, Law Enforcement, litigation, fraud and guest speaker & visiting professor in entrepreneurship.
Throughout his 20 years to date within the IT&T, BPO & Public Safety Industry, Michael has successfully won contracts for American Express, APAC Australia, The Department of Defence Canberra Australia, Air China,Sony Colombia Tri Star Pictures Sydney Australia and most recently Dept Defence, Singapore Navy which are all USD $2-$3million plus contracts.With Telebrokers Telecom & Talk Bpo Inc,
Michael successfully won tenders to take mobile phone carriers,AAPT, iProvide VoIP, Vodafone, Three Australia, iPrimus, People Telecom, Commander & Soul Communications off shore to the Philippines Islands & India from Australia, where he maintained sales,customers service, client customer service level agreements costs reduction analysis with increased contribution margins.
Michael obtained his Post Graduate taught studies, Executive MBA Degree in Strategy Management inconjunction with Ateneo De Manila & Regis University Co USA. His research & dissertation was on CallCentre IT&T BPO/KPO outsourcing Strategies within the Philippines where a copy can be requested from him.
He also gained a Post Graduate Diploma in Sales & Marketing Management at Ateneo De Manila University the Philippines. Undergraduate Studies in Law Enforcement at the New South Wales Police Academy Goulbourn Australia and finally his Undergraduate Business Studies at Thames Valley University London UK.
Michael is about to undertake a PhD transfer from Switzerland for his Doctorate Research Degree in Artificial Intelligence and Automated Robotics Processing at Southern Cross University Gold Coast Australia, where it is expected he will graduate in 2021 with his Doctorate Degree.
Open to relocation again with his family, he currently resides in BGC, The Philippines, he is supported by his wife Mariecris Director of Talk Bpo (Ireland) Ltd and two daughters. Time & weather permitting Michael alsoenjoys good health, plays golf badly, but make up for it in running, biking swimming and is a keen PADI Scuba Diving Instructor. Michael'O' Conroy MBA, Co Founder & Non Executive Director, NameTalk Bpo (Ireland) Ltd
Topic Abstract

The success of RPA projects does not solely rely on a single group within an organization. Similarly, RPA projects involves more than the technical aspect of the project.

Speaker Profile

Michael Vincent T. Villafania have 6 years of hands on experience in Desktop Automation and Robotic Process Automation (RPA) in every project phase - from discovery to delivery. He implemented numerous in house automation projects as well as projects for Fortune 500 clients in Healthcare, Petroleum, and Consumer Goods both as a Developer and an Automation Lead. He is experienced in automating cross-industry processes such as Finance & Accounting( PTP, OTC, RTR) and HR (Onboarding, Employee Records, Compensation and Benefits, Personnel Admin), as well as industry specific processes in Healthcare Management (Claims, Utilization Management, Intake), Pharmacy Benefits Management and Insurance.

Mr. Villafania has a bachelor's degree in Information Technology from Batangas State University. He also earned units for Masters in Information Technology in Polytechnic University of the Philippines. Michael Vincent T. Villafania, RPA Technical Development Lead | Blue Prism | Software Engineer, EY
Topic Abstract

The complexity of the process depends on level of decision making needed to produce a certain result. Simplification of processes requires 3 steps Question, Remove and Change. Robot’s decision making depends on how we will lay out the information and forecast all the scenarios; should always be answerable by Yes or No.

Speaker Profile

I’ve been working in BPO – Insurance Industry for 7 years. I worked in different Investment Technology, Global PMO Center of Expertise and currently working as Robot Process Automation Analyst. I received numerous Top divisional awards in the past years. I led a group of volunteer developers called BOOST – Business Operation Optimization Support Team; aimed at providing teams in Manulife a much faster and more efficient way of doing process transactions through process automation. I’m a lazy person and I don’t want repetitive process; that’s why I love process automation

Cyrus Garcia, Robotics Process Automation Analyst, Manulife

Speakers

The RPA Conferences features insightful talks by recognized thought-leaders addressing the actual developments and trends in RPA. Discussions and presentations by a variety of speakers at a series of past and upcoming events elucidate solution based details that will help you face RPA challenges with confidence. You will find a mix of speakers from diverse organizations sharing their real experiences and expert insights with the event participants.

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Group of 3 or more PHP 15572 Registration ends on 08 August, 2018
Early Bird PHP 20780 Registration ends on 08 July, 2018
Standard Price PHP 25988 Registration ends on 08 August,2018

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